Privacy Policy

Effective Date: April 21, 2026

At UR Broken Phone, your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit our website or use our services in Clearwater, Florida. You need to agree upon all our practices described below and make sure you are following suit.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

UR Broken Phone (“we,” “us,” or “our”) does not provide customer SMS opt-in details, phone numbers, or consent records for marketing or promotional use by outside organizations. All messaging consent data remains private and is used only for direct communication related to our services.

Mobile contact details may only be accessed when necessary to support essential operations such as customer assistance or message delivery. SMS opt-in data and consent records remain protected.

1. Information We Collect

We collect different types of information to deliver reliable service and maintain smooth operations:

Personal Information: Name, phone number, email address, and physical address. We also maintain records of communication preferences and opt-in timestamps.
Device Information: For repair services, we record device type, model, IMEI or serial number, and the issue reported.
Technical Information: This may include IP address, browser type, device type, and website activity collected through cookies or analytics tools.
Customer Communication: Records of calls, SMS messages, emails, and service history to improve support and service quality.

2. How We Use Your Information

The information we collect helps us operate efficiently and serve you better:

To process repair requests and service orders
To send updates, confirmations, and reminders
To respond to customer questions and support needs
To improve our website and service experience
To meet legal obligations and prevent misuse

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions: When you opt in for the SMS services, you will get the updates, confirmations, and customer support communication to give you a convenient experience.

Opt-In & Consent: When you provide clear permission, messages can only be send int his way. We maintain records of all opt-in actions.
Opt-Out Instructions: You can stop SMS notifications at any time by replying “STOP”. A confirmation message will follow, and no further messages will be sent unless you opt in again.
Help & Support: Reply “HELP” for assistance or contact us at (727) 250-1139.
Carrier Information: Rates of standard messages and data may apply to the services. Carriers from which you are provided with these services are not responsible for any delayed and undelivered messages.

SMS Data Protection Statement: No mobile information will be given to any other party for marketing/promotional purposes. Information sharing under the rule of customer support services, with subcontractors in support services, is permitted. Other than these, your information will not be given to any other party or any other channel.

4. Information Sharing

Your information is handled with strict confidentiality. We do not give your personal data to anyone. Information may only be provided in the following situations:

Service Support Providers: Trusted partners may assist with operations such as payment processing or technical systems. They are required to protect customer information.
Legal Compliance: Information may be provided when required by law, legal request, or to prevent fraud or safety risks.
Business Changes: In the event of ownership or structural changes, your data remains protected under this policy.

Note: SMS consent and opt-in data are excluded from these situations except where necessary to support messaging services.

5. Data Security

We take reasonable steps to protect your information:

Secure systems with controlled access
Regular updates to maintain protection
Staff awareness of proper data handling

While no system is completely secure, we use practical measures to protect your information.

6. Your Rights & Choices

You have the right to manage your personal information:

Request access to your data
Ask for corrections or updates
Request removal where allowed
Stop SMS messages anytime by replying “STOP.”

7. Policy for Children

UR Broken Phone services are intended for adults. We do not knowingly collect information from individuals under 16. If such data is identified, it will be removed upon request.

8. Contact Information

If you want to get in touch with us, contact us through:

UR Broken Phone

Address: Next to Nothing Bundt Cakes and Ross 2547-2 Countryside Blvd, Clearwater, FL 33761, United States
Call: (727) 250-1139
SMS: (727) 777-2526