Terms & Conditions
Effective Date: April 21, 2026
Thank you for choosing UR Broken Phone. By using our website, requesting a repair, or visiting our store in Clearwater, Florida, you agree to the terms listed below. Please read them carefully before proceeding with any service or transaction.
1. SMS Messaging Terms & Compliance
Program Description: Our messaging program sends service-related updates such as appointment confirmations, repair progress notifications, pickup alerts, and customer support responses. Messages are sent only to customers who have clearly opted in through our website or service forms.
- Cancellation Instructions: You can stop receiving messages at any time by replying “STOP” to the number that contacted you. After this, you will receive a confirmation, and no further messages will be sent unless you opt in again.
- Support Information: If you need help, reply “HELP” or contact us directly at (727) 250-1139.
- Carrier Liability: Mobile carriers from which you get your messages do not acquire any responsibility for delayed or undelivered messages.
- Message & Data Rates: Standard message and data charges may apply depending on your mobile plan. Message frequency may vary based on your service activity.
- Supported Carriers: Our messaging service works with major U.S.
- Age Restriction: You must be 18 years or older to use our messaging service or have permission from a legal guardian.
2. Service Eligibility and Customer Responsibility
To receive service from UR Broken Phone, you must:
- Provide accurate and complete personal and device information
- Remove passcodes or provide access for proper device inspection
- Back up all personal data before repair, as we are not responsible for data loss
- Confirm that the device is legally owned and not reported lost or stolen
3. Repair Policy and Limitations
All repairs are subject to technician inspection. We may decline service if a device shows severe internal damage or signs of previous improper work.
- Manufacturer Warranty Notice: Some repairs may affect the original manufacturer’s warranty. Please confirm with the manufacturer before proceeding.
- Unclaimed Devices: Devices not picked up within 30 days after service completion may be subject to storage fees or disposal.
4. Payments, Pricing, and Warranty
- Payments: Full payment is required at the time of device pickup or upon completion of the service. We accept cash, major debit/credit cards, and common digital payment options.
- Taxes: Sales tax applies to all services and purchases according to Florida state regulations.
- Limited Warranty: Our repair services include a limited warranty covering issues related to parts installed by our technicians and the work performed.
- Not Covered: The warranty does not apply to damage after repair, including drops, liquid exposure, misuse, or repair attempts performed outside our store.
- Requirement: A valid receipt or service ticket must be presented for all warranty claims.
5. Intellectual Property and Site Use
This Site and all materials available on it are the property of UR Broken Phone and are protected by copyright and trademark laws.
- Limited License: You can only download the printed copy of your personal informations only once.
- User Submissions: By submitting comments, photos, or videos, you grant UR Broken Phone a royalty-free, ongoing license to use and display such material for business purposes.
6. Limitation of Liability
UR Broken Phone is not responsible for:
- Loss of data during or after service
- Damage caused by hidden internal issues, such as liquid damage
- Delays due to parts availability or external service providers
- Disputes related to device ownership or carrier restrictions
7. Privacy and Legal Compliance
We handle your personal information according to our Privacy Policy. We follow applicable communication and consumer protection laws, including SMS-related regulations. We cooperate with legal authorities when required.
8. Governing Law and Changes
The State of Florida frames these rules and regulations and will enforce them accordingly. Any disputes will be handled under local jurisdiction within the state.
We can bring some changes to any part of the terms and conditions at any time without any hassle. Do you need to check our latest change and be informed about it?
Contact Us
UR Broken Phone
- Address: Next to Nothing Bundt Cakes and Ross 2547-2 Countryside Blvd, Clearwater, FL 33761, United States
- Call: (727) 250-1139
- SMS: (727) 777-2526